As Delivery Chapter Lead at Odido, you take full responsibility for people leadership, enabling delivery leads to focus on delivery instead of line management concerns. You build a culture of trust, growth and continuous improvement, helping teams deliver calmly and sustainably while supporting Odido’s ambition to become the most customer-driven telco in the Netherlands.

Dit ga jij doen

At Odido, we’re on a mission to become the Customer Champion of the Netherlands.

That ambition doesn’t start with technology, it starts with people. How they collaborate. How they grow. How they behave under pressure. And how they feel supported while delivering change.

As Delivery Chapter Lead, your role is first and foremost about people.
You lead the chapter that all delivery professionals report into, making you fully accountable for line management, development, engagement and culture across IT delivery.

This role is not about running programs or managing delivery yourself.
It’s about enabling others to do that well.

You are responsible for the people side of IT delivery: how delivery leads operate, how they collaborate, how they grow and how they show up, especially when things get complex.

All delivery professionals report into you. That means your focus is on:

• line management and people leadership
• learning and development
• behavior, mindset and professional maturity
• engagement, belonging and retention
• continuous improvement of how delivery is done

You work closely with stakeholders across IT Delivery, Product, Platforms and Business domains to create strong feedback loops on how people are performing, not just what they deliver, but how they deliver it.

You ensure that every delivery lead:

• has a clear role profile
• understands expectations and behaviors
• has a meaningful development plan
• gets time for reflection, learning and improvement
• receives honest feedback, including when conversations are uncomfortable

You don’t shy away from difficult conversations. You handle them with calm, clarity and respect, knowing that growth rarely comes without friction.

Delivery experience is helpful, because it gives context.
But the core of this role is people leadership, not delivery execution.

About your leadership style

You are a non-alpha leader by nature.

You don’t manage through authority or urgency.
You manage through presence, consistency and trust.

You understand that people rarely behave exactly as expected and that this is normal. You don’t try to “fix” people; you coach them, challenge them and help them develop.

You create a culture of:

• Psychological Safety
• accountability without fear
• continuous improvement
• openness to feedback
• pride in craftsmanship

You lead teams that are distributed and multicultural, internal and external, nearshore and offshore, including partners in locations such as India. You actively work on inclusion and belonging, so people feel part of Odido, regardless of where they sit.

About the team

The Delivery Chapter consists of delivery professionals working across multiple IT domains and initiatives. They operate in complex, high-pressure environments and rely on strong people leadership to stay effective, engaged and healthy.

As Delivery Chapter Lead, you take full responsibility for people leadership, allowing delivery leads to focus on delivery instead of line management concerns, from development plans and feedback cycles to wellbeing, growth and long-term engagement.

At Odido, we believe in people. We personally review every application. No keyword filters, no automated decisions.
That’s why we ask you to briefly share why this role at Odido fits your experience and ambition. If it’s a match, we’ll notice. Keep your motivation letter short, human and real. 

We do not hire your AI...;-)

Together we are

We are Odido, the new provider of mobile, fiber optic and TV. And with almost 2,000 colleagues, we show that telecom can be improved. Because technology is for everyone. Wherever you come from, wherever you go. With Odido everyone participates in the digital world. That is our ambition. Everyone at Odido helps to build a brand that is human, optimistic and progressive.  

Is that really something for you? Then we might fit well together. 

This is what we stand for

Our name - you can also read it from back to front - consists of different shapes. Which together are one. Because that's how we look at the world around us. As a place where people, no matter how different, move forward together. We're there for each other. We always look at opportunities. We celebrate diversity and are committed to an inclusive work environment with equal opportunities for all. That sounds good of course. But we don't stop at fine words: at Odido we are a recognized Top Employer. A confirmation that we are proud of. 

What we offer.

• Good salary and variable bonus scheme;
• Hybrid working;
• A progressive pension scheme;
• 30 vacation days (if you work for us full-time) and an extra day off after Ascension Day;
• Redeemable holidays;
• An Odido subscription;
• Real growth opportunities;
• Personal annual learning budget and over 200 digital training and courses;
• Workshops, learning weeks, annual ski trip, fun outings and parties.

You bring this

Some things you cannot learn at university. You bring them by nature.

Empathy. Patience. The ability to listen without immediately solving.
The courage to give honest feedback. The maturity to hold space for difficult conversations.

You know when to coach and when to decide. You stay calm when others feel pressure. You genuinely care about how people work, not just what they produce.

These qualities are not “soft” here within Odido. They are essential.

Must-haves 

• A Bachelor’s or Master’s degree, or equivalent experience built through people leadership in complex IT environments.
• Proven experience as a line manager, responsible for performance, development and engagement of professionals.
• Strong coaching and mentoring capability, including handling difficult conversations with confidence and care.
• Experience working across internal and external teams, including nearshore and offshore setups.
• Ability to create learning and development structures where none exist yet.
• Strong stakeholder skills, able to gather and act on feedback across IT and business domains.
• A calm, people-first leadership style, focused on behaviour, growth and sustainable performance.

Nice-to-haves

• Experience in IT delivery, program or transformation environments.
• Experience working in large, matrix organizations.

You must already live in the Netherlands (work permit required), preferably within ~30 km of The Hague, and you’ll work at least 3 days per week from our Den Haag office.

Learn every day

At Odido we learn every day. All of us. You are responsible for your own development. That is why you decide how, what and when you learn. We have more than 200 digital training courses with which you can work on professional and personal goals. We don't do old-fashioned performance reviews and assessments. You keep your manager and colleagues informed of your goals and progress. You are in control. 

Press on the button

Are you as excited about Odido as we are? Then we are probably a good match. We are looking forward to meet you! You can apply via the application button. Done in a minute!