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Here the human connection matters. We set the bar high for our reports, but there's always time for a good joke or a spontaneous coffee break. That positive energy is what makes me open my laptop with pleasure every day.
We offer
- Competitive salary in line with your experience
- Bonus that matches your role
- Real impact on the critical infrastructure of NL
We ask
- Honesty, people-first and proactive mindset
- Thinking in solutions, not problems
- Drive to continuously improve
Why odido?
- Build the digital backbone of NL
- Human, optimistic & forward-thinking DNA
- Direct impact on customer experience
Internship - Tooling Integration & Process Design (Network Office)
Join an impactful internship connecting ServiceNow and Jira, designing smarter processes and shaping how Network teams work together.
At Odido, we believe technology creates value when it helps people move forward. Within Network Governance – Network Office, we work on improving the way teams, tools, and processes come together in the Network department. And as an intern, you will not be watching from the sidelines, you will contribute to a real business challenge with impact across multiple teams.
This internship focuses on Tooling Integration & Process Design, specifically on preparing an integration between ServiceNow and Jira for the Network department. It is part of a broader Way of Working and Jira implementation initiative, making it a great opportunity to work on a meaningful project that connects business needs with technical implementation
This is what you’ll do
During this internship, you will help design and prepare an integration between ServiceNow, the department’s ITSM/ITIL tool, and Jira Cloud; the work-management tool used for Agile delivery in the Network department.
You will, among other things:
- Gather requirements and translate them into clear user stories together with stakeholders.
- Analyze and design the target end-to-end process, bridging ITIL-based ways of working in ServiceNow with Agile work management in Jira.
- Build and validate a Proof of Concept (PoC) to test the feasibility of the integration and explore possible next steps toward an MVP.
- Deliver a plan of approach and advisory report, including recommendations for the integration.
- Coordinate and align with multiple stakeholders, including product owners, team members, IT system architects, and governance teams.
- Work with tools and technologies such as ServiceNow and Jira Cloud.
What will you learn?
This internship is designed to help you grow both technically and professionally. You will learn, among other things:
- How to gather and structure requirements in a real business environment.
- How to design, document, and map processes across teams and systems.
- How systems integration works between enterprise platforms such as ServiceNow and Jira.
- How to manage stakeholders and collaborate across teams.
- How to bridge the gap between business needs and technical implementation.
You will also contribute to a broader organizational initiative focused on ways of working and Jira implementation, giving you exposure to transformation and change in a large business environment
We are Odido, the new provider of mobile, fiber optic and TV. And with almost 2,000 colleagues, we show that telecom can be improved. Because technology is for everyone. Wherever you come from, wherever you go. With Odido everyone participates in the digital world. That is our ambition. Everyone at Odido helps to build a brand that is human, optimistic and progressive.
Is that really something for you? Then we might fit well together.
Our name - you can also read it from back to front - consists of different shapes. Which together are one. Because that's how we look at the world around us. As a place where people, no matter how different, move forward together. We're there for each other. We always look at opportunities. We celebrate diversity and are committed to an inclusive work environment with equal opportunities for all. That sounds good of course. But we don't stop at fine words: at Odido we are a recognized Top Employer. A confirmation that we are proud of.
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Growth and challenges;
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A lot of freedom and fun;
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An internship allowance of €750 gross per month (based on a 40-hour workweek);
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A safe and hybrid working environment.
Some things you cannot learn at university or from a book, but you possess them by nature.
Your core personality is empathic, decisive, curious, people-focused, authentic, and honest. You embrace challenges and are eager to grow. These are traits we’re looking for not only in managerial roles but in every Odido colleague, at every level.
Must-have
- You are a Bachelor or Master student in IT, Business IT, Business Informatics, or a related field, and actively studying in The Netherlands
- You have an interest in and basic understanding of systems integration and/or process design
- A proactive attitude
- Must be fluent in English
Nice-to-have
- Prior exposure to ServiceNow and/or Jira
- Familiarity with process modeling
- Basic understanding of APIs and integrations
- Knowledge of Agile and ITIL/ITSM ways of working
- Strong stakeholder management and communication skills
- Dutch speaking
Guidance & contact
You will be guided by Paul and Ika from Network Governance Support during your internship. They will also contact you to schedule the interviews, when there are enough candidates.
Contact persons for questions: Paul Borker / Ika Wondergem.
Two-way street – what do we learn from each other?
At Odido, we believe an internship works both ways.
We offer you:
- Mentorship throughout your internship.
- Hands-on experience with direct impact on multiple teams.
- Exposure to different departments, roles, and processes in a large business environment.
You bring us:
- A fresh perspective on integration and process design.
- Up-to-date knowledge of methodologies and best practices.
- Analysis, design, and advice that help solve a real pain point in the department.
At Odido we learn every day. All of us. You are responsible for your own development. That is why you decide how, what and when you learn. We have more than 200 digital training courses with which you can work on professional and personal goals. We don't do old-fashioned performance reviews and assessments. You keep your manager and colleagues informed of your goals and progress. You are in control.
Colleagues who paved the way
Your growth path at Odido isn't fixed in advance, you can go in any direction, horizontally too. I get the chance to gain new knowledge across different finance domains and keep collecting new experiences. Here you truly chart your own route.
I'm glad that at Odido I can be fully myself and feel heard. Diversity matters, especially within IT. Because different perspectives lead to the best solutions.
I'm proud that we are a diverse organisation where you can be completely yourself. Those different perspectives actually help us come up with innovative solutions that truly work for everyone.
What I love most about working at Odido is that as a mature organisation we still have that real start-up mentality. Entrepreneurship, speed and the drive to get better every day are deep in our DNA. And it's exactly that which makes it possible to build together with full conviction towards our Move-to-#1 strategy
Room to build
At Odido we work with compact teams. That means shorter lines, faster visible impact and more room to do your work your way. Flexibility comes with that, hybrid working and flexible hours. The better you feel, the better the work you deliver.
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Step: 1
First meeting
Getting to know each other during a first in-person meeting.
Step: 2
Second meeting
Meet future colleagues, dive deeper into the role and your wishes.
Step: 3
Offer
Excited? In the final step we go through the terms of employment together.
Frequently asked questions
That's possible temporarily under certain conditions: a maximum of 30 working days per 12 months, only within the EU (and a few designated countries), and with prior approval from your manager. Working from abroad on a long-term basis is not permitted.
Yes, Odido offers learning opportunities and a personal development budget of up to €1,000 per year (pro-rated for part-time), to spend on relevant training in consultation with your manager.
At Odido we work with a modern tech stack in which programming languages such as Java and Python and cloud solutions play an important role. The exact technologies vary by team and role, but the focus is on scalable, data-driven and future-proof solutions.
At Odido we work hybrid. This means that as an IT specialist you work partly from home and partly in the office, depending on your role and activities. The guideline is that you are present in the office part of the week to promote collaboration and knowledge sharing, and you can work flexibly from a distance the rest of the time. Working fully remote is not the standard.
For roles within Network Operations, an on-call or standby arrangement may be part of the position. This means you are available outside regular working hours on a rota basis to resolve incidents.