Dive into Odido's journey to become the Customer Champion in the Netherlands, leveraging strategic partnerships and operational excellence in an international setting.

This is what you will do

Odido wants to be the top Customer Champion in the Netherlands. She aims to offer excellent customer service that's both high quality and efficient. Odido works with many partners worldwide to reach her goal. A key balance is needed between the Inhouse Team, setting standards, and the Partner Team, which tries to match these. Odido also wants to earn more money by selling things when talking to customers. Her department will lead a project to make Operations great at making money.

Main goal of the function

The Partner Manager looks after the outsourced partner's success and guides their work in a country. They are key to Odido becoming the best Customer Champion in the Netherlands. As the Partner Manager, you represent Odido and build strong links with our outsourcing partners in your country. You'll grow these partnerships, work with different teams, and manage operations to hit financial and company targets. As a Partner Manager, you'll be part of a new team with five members. You'll have regular online and in-person meetings to build a solid, responsible team. You will give updates to the Head of Partner Operations.

• Work with partners; create plans to find, welcome, and handle partners abroad. Build good ties with them, matching their aims with ours. Be Odido's face at these partners. Be the main person they talk to, keeping up good, regular chats. Quickly sort out any issues or feedback they have;
• Manage operations; make sure partner teams handle customers like our own teams do. Work with other departments to give customers top service and satisfaction. Check how each agent at the partner performs (T-NPS, Sales, Productivity, FirstTime Fix). Keep an eye on partner results, use data to make things better;
• Lead teams; encourage partner teams, guide them, and aim for teamwork and results. Help their workers feel part of Odido. Aim for happy customers and strong business ties;
• Handle money; take care of the budget, hit financial goals. Find ways to save money;
• Check quality; ensure partners have quality checks to meet Odido's high standards. Do regular checks to keep quality up;
• Work together; partners should work with our teams, CEX, and Design & Delivery. Share tips, learn, and give feedback to improve things. Help teams talk and share knowledge well;
• Manage contracts; make sure they fit business needs, legal stuff, and what clients expect.

Together we are

We are Odido, the new provider of mobile, fiber optic and TV. And with almost 2,000 colleagues, we show that telecom can be improved. Because technology is for everyone. Wherever you come from, wherever you go. With Odido everyone participates in the digital world. That is our ambition. Everyone at Odido helps to build a brand that is human, optimistic and progressive.  

Is that really something for you? Then we might fit well together. 

This is what we stand for

Our name - you can also read it from back to front - consists of different shapes. Which together are one. Because that's how we look at the world around us. As a place where people, no matter how different, move forward together. We're there for each other. We always look at opportunities. We celebrate diversity and are committed to an inclusive work environment with equal opportunities for all. That sounds good of course. But we don't stop at fine words: at Odido we are a recognized Top Employer. A confirmation that we are proud of. 

What we offer

• Good salary and variable bonus scheme;
• Hybrid working;
• A progressive pension scheme;
• 30 vacation days (if you work for us full-time) and an extra day off after Ascension Day;
• Redeemable holidays;
• An Odido subscription;
• Real growth opportunities;
• Personal annual learning budget and over 200 digital training and courses;
• Workshops, learning weeks, annual ski trip, fun outings and parties.

You bring this

• A bachelor's degree;
• Strong skills in managing operations;
• Experience with suppliers/vendor/third party management is helpful;
• Out of the box thinker to push of the maximum achievable output;
• Bolt enhough to make a decision;
• Travel for work makes up 70% of your time;
• Good command of Dutch and English language.

Learn every day

At Odido we learn every day. All of us. You are responsible for your own development. That is why you decide how, what and when you learn. We have more than 200 digital training courses with which you can work on professional and personal goals. We don't do old-fashioned performance reviews and assessments. You keep your manager and colleagues informed of your goals and progress. You are in control. 

Press on the button

Are you as excited about Odido as we are? Then we are probably a good match. We are looking forward to meet you! You can apply via the application button. Done in a minute!