Are you analytically strong, technically oriented, have affinity for AI and looking for a job where you can enable latest techniques in generative AI in the position of Senior IT Product Lead AI Platform? Then this could be your dream job!

This is what you will do

Odido's ambition is to become the undisputed Customer Champion of the Netherlands, with the customer at the heart of the company. To support this ambition, there is a lot of attention for improving the Customer Journey and the employee experience. Our AI platform is at the heart of it! This is the platform that all AI development is executed on!

For the Data Science team, we are looking for a Senior IT Product Lead for our AI platform, with approximately three to six years of experience in a Product Owner role and at least two to three years of experience in a PO role with AI, preferably in a commercial environment.

As IT Product Lead AI platform you are passionate about improving and maintaining a hybrid platform(both cloud and on-prem). All of the Odido (Generative) AI solutions are built and hosted here, or will be: AI for the Call center, Marketing Automation, Network Operation. It contains several local on-premise servers with multiple powerful GPUs, while the cloud environment is also versatile using the largest cloud AI infrastructure providers (AWS, Azure and GCP).

It is your job to select where workflows will go and design scalable and cost efficient platform. We know there are not many of these in the world, but that’s what makes this so exciting!

You are responsible for:

• Creating and managing the (Gen) AI platform roadmap, prioritizing features based on business impact, technical feasibility and user needs.
• Ensuring that all AI products have scalable platform to execute on
• Minimize the costs of running these solutions
• Making choices of which types of data should be process locally or in the cloud, taking into account privacy, scalability and cost
• Reuse solutions between different AI products
• Balancing new features against technical improvements and maintaining a balance between innovation and addressing technical debt.
• Act as a bridge between technical and non-technical stakeholders, as well as the data science and data engineering functions ensuring effective communication and stakeholder engagement.
• Stay up to date on emerging GenAI technologies and industry trends relevant to IT products/travel.
• Drive innovation within IT by exploring and adopting new GenAI technologies to improve efficiency and effectiveness.

About the team:

You will lead the AI Platform team The core focus of this team is to enable leveraging of all capabilities that the AI offers, ranging from automation, support and analytics capabilities. All AI product teams are your stakeholders.

The position will be in the Data Science team, which is a part of the Digital IT department. We have a diverse team with people from 5 continents! The platform team is currently expanding and consists of multiple Data Engineers and Data Scientist roles. On a daily basis, you will work closely with your team, the AI product teams, as well as multiple business stakeholders (Mass Market, Customer Operations, Enterprise, Network) to also be able to understand the AI products which are built and our platform needs to host.

In addition, you will work closely with other product development teams such as CRM (Salesforce), Voice/Routing platform (Genesys) and the Chatbot team.

In this role, you will have a high degree of end-to-end responsibility and be the expert when it comes to further leveraging GenAI capabilities for Odido employees and customers.

Together we are

We are Odido, the new provider of mobile, fiber optic and TV. And with almost 2,000 colleagues, we show that telecom can be improved. Because technology is for everyone. Wherever you come from, wherever you go. With Odido everyone participates in the digital world. That is our ambition. Everyone at Odido helps to build a brand that is human, optimistic and progressive.  

Is that really something for you? Then we might fit well together. 

This is what we stand for

Our name - you can also read it from back to front - consists of different shapes. Which together are one. Because that's how we look at the world around us. As a place where people, no matter how different, move forward together. We're there for each other. We always look at opportunities. We celebrate diversity and are committed to an inclusive work environment with equal opportunities for all. That sounds good of course. But we don't stop at fine words: at Odido we are a recognized Top Employer. A confirmation that we are proud of. 

What we offer.

• Good salary and variable bonus scheme;
• Hybrid working;
• A progressive pension scheme;
• 30 vacation days (if you work for us full-time) and an extra day off after Ascension Day;
• Redeemable holidays;
• An Odido subscription;
• Real growth opportunities;
• Personal annual learning budget and over 200 digital training and courses;
• Workshops, learning weeks, annual ski trip, fun outings and parties.

You bring this

There are some things you can't learn at university, but they come naturally.

Your core personality is empathetic, decisive, humorous, people-oriented, authentic and honest. You know the difference between managing and coaching, and know when to apply which. You embrace challenges and are eager to learn. These are qualities we look for not only in management positions, but in every employee within our team!

• 3-6 years of experience as a Product Owner, preferably managing a platform.
• Experience with GenAI and Large Language Models (at least 2 years in an advisory/consultancy or product owner role).
• Excellent command of English, both spoken and written. Dutch is a pre.
• Strong focus on results, with a background in both business acumen and high quality digital product delivery.
• In-depth knowledge of agile working methods and extensive experience in working according to agile principles.
• Excellent communication skills and a self-driven, enthusiastic and decisive mindset.
• Knowledge of GenAI/LLM capabilities, scaling and cost management of various cloud platforms (AWS, Azure, GCP)
• Knowledge of operating GEN AI on prem
• Knowledge on how to balance cloud and local servers into one high preforming platform

Learn every day

At Odido we learn every day. All of us. You are responsible for your own development. That is why you decide how, what and when you learn. We have more than 200 digital training courses with which you can work on professional and personal goals. We don't do old-fashioned performance reviews and assessments. You keep your manager and colleagues informed of your goals and progress. You are in control. 

Press on the button

Are you as excited about Odido as we are? Then we are probably a good match. We are looking forward to meet you! You can apply via the application button. Done in a minute!