We are looking for a Junior Content Specialist to create and manage engaging digital content that enhances customer experiences. In this role, you’ll ensure our content is accurate, on-brand and optimized for our digital tools and platforms. Join Odido and make an impact!

This is what you will do

At Odido we are committed to delivering exceptional customer experiences. Our Customer Operations Service team ensures seamless service delivery across multiple touchpoints, and we are looking for a Junior Content Specialist to help create, manage and optimize high-quality digital content that enhances customer engagement and satisfaction.

As a Junior Content Specialist you will play a key role in supporting content creation and management for Odido’s digital tools and platforms. You will ensure content is accurate, aligned with our brand and supports an outstanding customer experience.

• Content Creation: Develop and manage high-quality content for digital platforms including Salesforce, Chat, Web, App , ensuring consistency and adherence to brand guidelines.
• Collaboration & Content Resource Management: Work with internal and external subject matter experts to gather, update and validate content, ensuring accuracy and relevance.
• Content Integration: Assist in integrating customer-facing content across digital touchpoints, ensuring consistency and alignment with Odido’s messaging.
• Trend Monitoring & Reporting: Monitor and report on customer behaviors on digital platforms and interactions by phone with service agents, identifying opportunities for content and service improvement.
• Innovation & Improvement: Contribute ideas for innovative content strategies and customer service enhancements.
• Performance Support: Help track and analyze content effectiveness, supporting data-driven improvements.

Together we are

We are Odido, the new provider of mobile, fiber optic and TV. And with almost 2,000 colleagues, we show that telecom can be improved. Because technology is for everyone. Wherever you come from, wherever you go. With Odido everyone participates in the digital world. That is our ambition. Everyone at Odido helps to build a brand that is human, optimistic and progressive.  

Is that really something for you? Then we might fit well together. 

This is what we stand for

Our name - you can also read it from back to front - consists of different shapes. Which together are one. Because that's how we look at the world around us. As a place where people, no matter how different, move forward together. We're there for each other. We always look at opportunities. We celebrate diversity and are committed to an inclusive work environment with equal opportunities for all. That sounds good of course. But we don't stop at fine words: at Odido we are a recognized Top Employer. A confirmation that we are proud of. 

What we offer.

• Good salary and variable bonus scheme;
• Hybrid working;
• A progressive pension scheme;
• 30 vacation days (if you work for us full-time) and an extra day off after Ascension Day;
• Redeemable holidays;
• An Odido subscription;
• Real growth opportunities;
• Personal annual learning budget and over 200 digital training and courses;
• Workshops, learning weeks, annual ski trip, fun outings and parties.

You bring this

• A MBO or HBO degree with 1-2 years of relevant experience.
• Strong communication and planning skills.
• A solution-oriented mindset, with a focus on identifying opportunities for improvement.
• Experience with Salesforce or other knowledge management or content management platforms is a plus.

Learn every day

At Odido we learn every day. All of us. You are responsible for your own development. That is why you decide how, what and when you learn. We have more than 200 digital training courses with which you can work on professional and personal goals. We don't do old-fashioned performance reviews and assessments. You keep your manager and colleagues informed of your goals and progress. You are in control. 

Press on the button

Are you as excited about Odido as we are? Then we are probably a good match. We are looking forward to meet you! You can apply via the application button. Done in a minute!