Want to turn data into real impact and help Odido become the Customer Champion of Dutch telecom? Read more and apply to join us as our Lead Reporting Analyst in the heart of the Customer Operations domain!

This is what you will do

At Odido, we aim to become the most customer-driven telco in the Netherlands. Data and reporting are key pillars in supporting that ambition.

As a Lead Reporting Analyst in the Customer Operations (COO) domain, you will be the driving force behind turning complex business needs into actionable, strategic insights. You are responsible for the full reporting process – from understanding the business requirements to leading discussions with BI, defining KPIs, and delivering dashboards that matter.

You are a natural business partner: someone who can translate data needs into clear deliverables, who understands the language of both business stakeholders and IT teams, and who thrives in an environment where customer experience, speed, and quality are paramount. You take ownership, structure priorities, and feel responsible for driving meaningful reporting initiatives forward.

You're not waiting for others to tell you what to do – you organize the meetings, you ask the right questions, and you lead by example. You hit the ground running, understand what's at stake, and instinctively know when to accelerate or prioritize.

You have a passion for reporting, this is what you live for. Your natural curiosity for numbers drives you to solve and deliver meaningful outcomes. With a strategic mindset, you help shape the future of reporting at Odido.

The Role

This role calls for professional maturity, strategic insight, independence, strong communication, and stakeholder management.

In this role you will:

• Act as the reporting lead within the COO domain and serve as the go-to person for everything related to reporting.
• Take initiative in identifying, organizing, and delivering key reporting deliverables and KPI frameworks.
• Translate business requirements into meaningful dashboards and reporting structures.
• Lead discussions with BI colleagues and speak both the language of the business and IT.
• Prioritize and maintain transparency on the reporting backlog.
• Take full ownership of the reporting landscape: identify needs, define priorities, and drive solutions.
• Represent reporting in cross-functional initiatives and continuously improve data-driven decision-making.
• Actively coach and support your remote team of reporting analysts.

Your technical toolbox includes SQL, Power BI, Excel, and ideally Thoughtspot. You have a strong business understanding of customer operations, telecom, or finance, and can demonstrate 7–8 years of relevant experience in a fast-paced, reporting-heavy environment.

Together we are

We are Odido, the new provider of mobile, fiber optic and TV. And with almost 2,000 colleagues, we show that telecom can be improved. Because technology is for everyone. Wherever you come from, wherever you go. With Odido everyone participates in the digital world. That is our ambition. Everyone at Odido helps to build a brand that is human, optimistic and progressive.  

Is that really something for you? Then we might fit well together. 

This is what we stand for

Our name - you can also read it from back to front - consists of different shapes. Which together are one. Because that's how we look at the world around us. As a place where people, no matter how different, move forward together. We're there for each other. We always look at opportunities. We celebrate diversity and are committed to an inclusive work environment with equal opportunities for all. That sounds good of course. But we don't stop at fine words: at Odido we are a recognized Top Employer. A confirmation that we are proud of. 

What we offer.

• Good salary and variable bonus scheme;
• Hybrid working;
• A progressive pension scheme;
• 30 vacation days (if you work for us full-time) and an extra day off after Ascension Day;
• Redeemable holidays;
• An Odido subscription;
• Real growth opportunities;
• Personal annual learning budget and over 200 digital training and courses;
• Workshops, learning weeks, annual ski trip, fun outings and parties.

You bring this

Some things you can’t learn at university—you possess them by nature. Your core personality is empathic, optimistic, forward-thinking, people-focused, authentic, and honest. You lead with humility, coach with compassion, and know how to bring out the best in people. You embrace challenges with curiosity and are eager to grow alongside your team.

Must-Have Qualifications

• Bachelor’s or Master’s degree and 7+ years of relevant experience in a fast-paced reporting-driven environment
• Proficiency in SQL, Power BI, Excel, and ideally Thoughtspot
• Strong grasp of reporting logic, KPI definition, dashboard design, and business-layer data modeling
• Experience in stakeholder management with both business and IT
• Strong business understanding of customer operations and/or supply chain
• Proven ability to independently lead strategic reporting initiatives with high business impact

Nice to Have

• Experience in the telecom sector or customer service operations
• Affinity with finance reporting
• Exposure to cloud environments (e.g., Azure, AWS)

Learn every day

At Odido we learn every day. All of us. You are responsible for your own development. That is why you decide how, what and when you learn. We have more than 200 digital training courses with which you can work on professional and personal goals. We don't do old-fashioned performance reviews and assessments. You keep your manager and colleagues informed of your goals and progress. You are in control. 

Press on the button

Are you as excited about Odido as we are? Then we are probably a good match. We are looking forward to meet you! You can apply via the application button. Done in a minute!